Saudi Checkout Guard support

For setup help, billing questions, or a problem with the app, email checkoutguard@waseem.space. We aim to reply within two Saudi business days.

Before activating a rule

Save the settings in the app. Saving does not activate a rule.
Confirm the selected delivery-rate title exactly matches Shopify.
After activating, test the rule immediately using the installation guide. An inactive rule does not enforce checkout checks.

Disable the affected rule in Shopify first.
Confirm checkout and delivery options recover.
Email the store domain, the rule name, the time of the problem, and a screenshot with customer information removed.

For an immediate rollback, pause the affected rule in the app and test checkout. Pausing rules does not cancel a paid subscription.
To remove the app, pause Short Address protection and all active city rules, then use Settings > Apps and sales channels in Shopify Admin. Uninstalling stops future Shopify billing cycles; charges already generated may still appear on a later bill.
After uninstalling, test a Saudi and non-Saudi checkout. Contact support if any app-created rule still appears.

Do not send customer names, addresses, Short Address codes, payment details, passwords, access tokens, or two-factor codes to support.

A passing result confirms only the expected eight-character format. It is not an official National Address or SPL lookup.